Your source for Painting Supplies & Hardware since 2002!
Painting Supplies, Hardware and Tools since 2002

Store Policies & Information

RETURNS
Returns are only accepted if you received the wrong item, received a defective item or your item was damaged in transit. You must email us for a return authorization. Returns must be shipped back to PaintSupply.net within 10 days of receipt. If your item was damaged in transit you may be asked to provide emailed photographs documenting the damage.

TYPOGRAPHICAL ERRORS
In the event that a product is mistakenly listed at an incorrect price, PaintSupply.net, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PaintSupply.net, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PaintSupply.net, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

GRAPHICAL ERRORS
Please make your buying decision based on the part number not the image. Images are used for illustration only and may not be accurate.

SHIPPING METHODS
In-stock orders are normally shipped within two business days after receipt via FedEx Ground unless otherwise noted. Orders shipped to AK or HI are subject to additional shipping costs. We are unable to ship to PO Boxes. Tracking information will be emailed once your order has shipped.

SUBSTITUTIONS
Should a product or brand be discontinued or otherwise unavailable, PaintSupply.net, LLC reserves the right to fill orders with substitute products of like kind and quality.

ORDER CANCELLATION AND CHANGES
Contact us immediately to cancel or change your order, if your order has not already been processed, we’ll be happy to change or cancel your order.

PAYMENT METHODS
Visa, MasterCard, Discover, American Express and PayPal are accepted for online purchases. We use address verification to help avoid fraud - be sure to list the address where your credit card statement is mailed as the "bill to" address. Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We use address verification and track every transaction. We will use all means available to prosecute persons attempting fraud.

In order to verify the credit card you are providing is valid we will attempt to authorize the card for $1.00. This authorization may appear on your credit card account but it will automatically be dropped within a few days.

WARRANTY
PaintSupply.net, LLC recognizes the manufacturer’s warranty as is in lieu of all other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose, and any other representations or obligations, including liability for indirect, punitive, incidental or consequential damages. This limitation of warranty and liability supersedes all prior representations or warranties of any kind.

SECURITY
Security is one of the most significant concerns on the Internet. Sensitive payment information, like credit card numbers, are encrypted both in transit and on the Web server. We use SSL encryption for transmission, and a built-in encryption engine to generate secure order logs. We NEVER sell your information to any other business - it is kept confidential.

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